Last updated on September 12, 2026
1. Introduction
At PixelByPurpose, we strive to provide high-quality design, development, and digital services that meet your expectations. However, we understand that there may be circumstances requiring cancellation or a refund. This policy outlines the terms and conditions applicable to cancellations and refunds.
2. Cancellation Policy
2.1. Service Orders
- Before Work Commencement: Clients may cancel their service order before any work has commenced. A full refund will be provided.
- After Work Commencement: If the work has started, cancellations will be subject to a cancellation fee. The advance payment made for the project will be retained to cover work already completed and resources allocated to the project.
2.2. Design Packages
- Standard Packages: Clients can cancel their design package within 24 hours of purchase for a full refund, provided no work has started.
- Custom Packages: Custom package orders are non-refundable once work begins, as they are tailored specifically to the client’s requirements.
2.3. Subscription Services
- Clients can cancel their subscription at any time. The cancellation will take effect at the end of the current billing cycle. No partial refunds will be issued for the remaining period of the billing cycle.
3. Refund Policy
3.1. Eligibility
Refunds are only applicable under the following conditions:
- Advance Payments: If the full payment is made in advance, clients can request a full refund within 24 hours of payment or the delivery of the first draft, whichever is earlier.
- Non-delivery of Services: Where services are not delivered as agreed upon in the applicable contract or project agreement.
- Failure to Meet Deadlines: Where agreed deadlines are not met, unless the delay is caused by client delays, lack of required information or materials, feedback delays, or changes in project scope.
Note: Any advance payments made before starting the work are non-refundable after the commencement of work, as they may be allocated towards resources, project planning, and work performed for the project.
3.2. Post-Delivery Payments
In cases where payment is made after delivery, no refund requests will be entertained once the work has been delivered in accordance with the agreed requirements and scope.
3.3. Refund Process
- Request Submission: Clients must submit a refund request via email to hello@pixelbypurpose.com within 2 days of the qualifying event.
- Review and Approval: Refund requests will be reviewed within 7 business days. Approved refunds will be processed within 14 business days of approval.
3.4. Non-Refundable Services
The following are non-refundable:
- Services rendered according to the agreed scope and timeline.
- Customized and personalized design or development services after work has commenced.
- Any additional costs incurred due to client-requested changes, additional requirements, or client-caused delays.
- Work completed or resources allocated before a cancellation request is received.
4. Dispute Resolution
In case of any disputes regarding cancellations or refunds, we encourage clients to contact us directly so that we can attempt to resolve the matter amicably.
If a resolution cannot be reached, the matter may be referred to arbitration or handled in accordance with the applicable terms and conditions governing the project or service agreement.
5. Contact Information
For any questions or concerns regarding this Cancellation & Refund Policy, please contact us at:
PixelByPurpose
Email: hello@pixelbypurpose.com
Website: pixelbypurpose.com
This policy is effective as of September 12, 2026, and may be updated from time to time. Please review this page periodically for any changes.